Classical Civilisation GCSE

Cancellation Policy

Welcome! This policy ensures that all tutoring sessions run smoothly, respects both the tutor's and the student's time, and allows us to provide reliable, high-quality instruction. By booking a session, you agree to the terms outlined below. 1. Scheduling & Booking  Session Commitment: All tutoring sessions are scheduled in advance on a recurring or single-session basis.  Booking Window: Sessions can be booked up to 30 days in advance and must be scheduled at least 24 hours prior to the start time to ensure preparation.  Confirmation: You will receive a calendar invitation and a secure online meeting link (Google Meet) via email upon successful booking. 2. Payment & Invoicing  Payment Terms: Payment is required in advance to secure your booking slot, or via agreed-upon monthly package invoicing.  Late Payments: If payment is not received prior to the scheduled session time, the session may be cancelled and released to the waiting list. 3. Cancellation & Rescheduling Policy We understand that unexpected conflicts arise. However, because tutoring slots are reserved exclusively for you, the following policy applies:  Notice Period: Cancellations or requests to reschedule must be made at least 24 hours before the scheduled start time.  Late Cancellations: Cancellations made with less than 24 hours' notice, as well as no-shows, will unfortunately result in the forfeiture of the session fee (the full session will be charged).  Tutor Cancellations: If the tutor needs to cancel or reschedule a session due to illness or emergency, you will be notified as early as possible, and you will receive a full refund or a rescheduled session at your convenience. 4. Lateness & Grace Period  Grace Period: The tutor will wait in the online meeting room for 15 minutes past the scheduled start time.  Late Arrivals: If the student does not log in within 15 minutes without prior notice, the session will be considered a no-show and will be forfeited. The session will conclude at its originally scheduled end time regardless of student lateness. 5. Waiting List Policy If your preferred time slot is fully booked, you can join the Waiting List:  Automatic Notifications: When an opening becomes available (due to a cancellation or schedule change), an email notification is sent to students on the waiting list.  First-Come, First-Served: Waiting List offers are claimed on a first-come, first-served basis. You must confirm and book the slot promptly via the link